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Leaders : Listeners
Recently, We found an interesting article in the net (not sure which one is the original source, it is found in many websites now ), and circulated it internally: Today’s leaders don’t have all the...
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Listening To Customers : Very Valuable!
Here is a wonderful CRM story I read today, about listening to your customers! J Sainsbury Plc, a London based prominent retailer has recently decided to chang the name of their “Tiger” bread to...
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Misusing CRM : How to understand / avoid this
How many times have you seen a person trying to use a hammer while fixing a car’s engine, despite knowing the fact that he will not succeed? Or may be somebody trying to drive a nail from the...
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Growing Into Social CRM
During my childhood days, whenever I used to receive gifts from my family relations, one thing would always confound me, Volume of oversized clothing that I received from aunts, grandparents and family...
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Spotlight on CRM++ Email Workbench
Published In : https://blogs.oracle.com/emeapartnercrmod/entry/spotlight_on_crm_email_workbench Improving User Adoption with CRM++ Email Workbench When we think about high-performance indicators within...
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Beware Of Inactive Inboxes
We have a curious problem in our apartment, Not something which can be resolved by calling a plumber or electrician. There are 8 flats in this apartment and we have a small association of owners. We...
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Social CRM For Service Teams
One common source where people are sharing content online more than ever is certainly the social networking environment. This is the largest source of direct, honest and outspoken opinions and...
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